Terms of service
Terms of Service
Effective Date: January 7, 2025
Welcome to What the Woof! We are a dog treat company based in Ontario, Canada. By accessing or using our website and services, you agree to comply with and be bound by the following Terms of Service. Please read them carefully.
1. General
These Terms of Service govern your use of our website and services.
We reserve the right to update or modify these terms at any time without prior notice. It is your responsibility to review them periodically.
By accessing our website, you agree to be bound by the most current version of these terms.
2. Products and Orders
Product Availability: All products are subject to availability. We reserve the right to limit quantities or discontinue products without prior notice.
Pricing: Prices are listed in Canadian Dollars (CAD) and are subject to change without notice.
Order Confirmation: Once your order is placed, you will receive an email confirmation. This does not guarantee acceptance of your order. We reserve the right to refuse or cancel orders at our discretion.
3. Shipping
We currently only ship within Canada.
- Ontario: Free shipping is available on orders over $35 CAD. Orders under $35 will have a flat rate shipping fee of $5 CAD.
- Rest of Canada: Free shipping is available on orders over $50 CAD. Orders under $50 will have a flat rate shipping fee of $10 CAD.
Orders are typically processed and shipped within 3–10 business days. We do not pack orders on weekends.
Please refer to our Shipping Policy for more information.
4. Returns and Refunds
Due to the nature of our products, we do not accept returns or exchanges.
If your order arrives incorrect, please contact us at teamwoofed@gmail.com within 7 days of delivery with your order number and a photo of the issue. We’ll do our best to make it right.
If your order arrives damaged, please note that some breakage is expected during transit due to the fragile nature of our minimally processed treats. We do not offer replacements or refunds for cosmetic damage (e.g. broken chips), as they are still safe and fully consumable for dogs.
5. Use of Website
You agree not to use our website for any unlawful purposes or to violate any laws.
Unauthorized use, including hacking or transmitting harmful code, is strictly prohibited.
We reserve the right to terminate access to our site for violations of these terms.
6. Intellectual Property
All content, including text, images, logos, and graphics, is the property of What the Woof and is protected by copyright laws.
You may not reproduce, distribute, or modify any content without our written permission.
7. Limitation of Liability
Our products are intended as dog treats only and should not replace a balanced diet.
Please supervise your dog while consuming treats and check ingredient lists for allergens.
We are not liable for any adverse reactions resulting from misuse or allergies.
In no event shall What the Woof be liable for any indirect, incidental, or consequential damages.
8. Governing Law
These Terms of Service are governed by the laws of the Province of Ontario, Canada.
Any disputes will be resolved exclusively in the courts of Ontario, Canada.
9. Contact Information
If you have any questions about these terms, please contact us at:
📧 Email: teamwoofed@gmail.com
Thank you for choosing What the Woof!